Privacy Policy
1. Introduction
ROBOBRILLIANCE Inc. (“ROBOBRILLIANCE,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and business data you entrust to us. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our website, platform, and related services (collectively, the “Services”).
2. Information We Collect
We collect information necessary to provide and improve our Services:
- Fleet Operational Data: Vehicle telemetry, geolocation (within geofence polygons), state-of-charge, trip logs, and demand patterns provided by or on behalf of our operator clients.
- Account Information: Business contact details, billing information, and authentication credentials for users authorized to access our platform.
- Website Usage Data: IP addresses, browser type, pages visited, and referral sources collected via cookies and analytics tools when you browse our marketing site.
- Communications: Emails, support tickets, and other correspondence you send to us.
3. How We Use Information
We use the information we collect to:
- Provide, operate, and maintain our predictive fleet intelligence platform
- Train and improve our demand forecasting and vehicle repositioning models
- Process transactions and manage customer accounts
- Communicate with you about updates, security alerts, and support matters
- Comply with legal obligations and enforce our agreements
4. Data Sharing and Disclosure
We do not sell your data. We may share information only in the following circumstances:
- Service Providers: With trusted vendors who perform services on our behalf (e.g., cloud hosting, analytics, payment processing), bound by confidentiality agreements.
- Legal Compliance: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected parties.
- With Your Consent: In any other case, only when you have given explicit permission.
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest (AES-256), access controls, network segmentation, and regular security audits. Our infrastructure is designed to meet SOC 2 and ISO 27001 standards. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain fleet operational data for as long as necessary to provide the Services and fulfill the purposes outlined in this Policy, unless a longer retention period is required by law. Upon contract termination, we will delete or anonymize your data within 90 days, except where retention is necessary for legal compliance or dispute resolution.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at privacy@robobrilliance.com. We will respond within the timeframe required by applicable law.
8. Cookies and Tracking
Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and understand usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain website features.
9. Children's Privacy
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
10. International Data Transfers
ROBOBRILLIANCE operates primarily in the United States. If you access our Services from outside the U.S., your data may be transferred to, stored, and processed in the U.S. or other jurisdictions where we or our service providers operate. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated revision date. We encourage you to review this Policy regularly. Continued use of the Services after changes constitutes acceptance of the revised Policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@robobrilliance.com.